2ndLife
Duration
Jan 2023 to Feb 2023
Role
Research, design and test
Location
Hong Kong
Looking to reduce waste and make a difference? 2Life connects people to exchange goods like clothing and furniture, minimizing landfill waste. Join us to make a positive impact on the world.
Duration
Jan 2023 to Feb 2023
Role
Research, design and test
Location
Hong Kong
What I used
- Figma
- Adobe Photoshop
- Adobe Illustrator
What I did
- Applied the UX design process (empathize, define, ideate, prototype, test) focused on social good
- Built wireframes, mockups, and low- and high-fidelity prototypes
- Developed a dedicated mobile app and a responsive website
- Ensured accessibility in design
- Iterated on designs
Project background
Type: 3rd project for social goods from Google UX design course
Duration: 1 month
Client: People who wants to exchange goods
Time: Jan 2023
User's Pain Points
Hi, I’m Joanne! I love shopping but often end up with unused items. I feel wasteful throwing away good things, so I’m looking for an app to exchange goods with like-minded people.
Solutions
My proposed solution is a platform for users to exchange goods. It features a chat for direct communication and a quick response tool for scheduling meetings and confirming deals.
User journey
The journey map traces a user's experience searching for goods to exchange, identifying pain points and designing smoother, user-friendly paths.
Sitemap
I created a responsive website for a seamless experience across devices. Using the sitemap, I ensured a cohesive, consistent user experience with a clear organizational structure, resulting in a visually appealing and functional site.
Userflow
I developed a user flow to visualize and anticipate the steps a typical user takes on the app, ensuring seamless task completion.
Crazy Eight
I conducted a quick ideation exercise to enhance the user experience of exchanging goods. By brainstorming, I identified key strategies to help users find and match with desired items.
Paper and Low Fidelity Wireframe
To start the wireframing process, I created paper wireframes which were later refined based on feedback. Following this, I translated the design into a digital version using Figma.
Affinity Diagram
Affinity diagrams help me group research insights, identifying key themes and patterns to better understand and define problems in app design.
Refined Parts
Based on usability studies, I refined the design by adding a "reject" button to cancel deals, a "cancel request" button for scheduled requests, and a "sent" status for tracking. I also introduced an overlay frame to clarify item selection after tapping "match."
Impact and Insights
Users felt the app effectively repurposed waste, contributing to waste reduction. A peer noted, "2Life personalizes environmental awareness and makes it easy and engaging." I learned that breaking down big problems and prioritizing user needs leads to feasible, effective solutions.
